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How We Operate and What Governs Your Account

Your account at gelottery runs under a clear set of terms — covering how we handle your data, how payments move through PayPal, Venmo, and Play+, and what applies in your state.

State-Dependent AccessPrivacy and Data RightsPayPal, Venmo, Play+ CoverageAccount Security TermsContact and Dispute Paths
gelottery How We Operate and What Governs Your Account
HOW WE PROTECT YOU

Data Handling, Security, and Account Rights

We keep your account data under SSL encryption in transit and restrict internal access to the personnel who need it to process payments and resolve support requests. Here is what we do across four areas that matter most to your account.

Data Retention

We retain account and transaction records only as long as state law or our payment processors require. Once that window closes, records are deleted from active systems on a rolling schedule.

Cookie Policy

We use session cookies to keep you logged in across your mobile browser and desktop without re-entering credentials each time. Analytics cookies are opt-out; the banner on first visit gives you that control.

Account Security

Every login triggers an OTP sent to your registered phone number or email. If our system detects a new device or location — say a new phone in Chicago — it requires that second-factor confirmation before granting access.

Requesting Changes

You can request a copy of your stored data, ask us to correct inaccurate records, or request account closure through live chat or email. We confirm receipt and act within the timeframe your state's law sets.

REACH OUR LEGAL TEAM

How to Contact Us on Policy Matters

Policy questions — data requests, account eligibility, or a dispute about a transaction — go through our dedicated support paths below. We aim to respond to written policy inquiries within two business days. For urgent account-access issues, live chat is the fastest route.

Team online

Live Chat

Start a live chat session from any page in your account. Use this for urgent policy questions, account holds, or to flag a disputed transaction right away.

Email Support

Send written policy requests — data access, correction, or deletion — to our support email. We respond in writing within two business days of receiving your request.

Account Help Center

Our Help Center carries the current versions of our privacy policy, terms of service, and cookie policy. Search by topic or browse by section to find the clause you need.

Common Legal and Account Policy Questions

These are the questions we actually get about our terms, your data, and how eligibility works. If yours isn't here, live chat or email gets you a direct answer.

Access depends on your state's law. We check your location at account creation and only activate accounts in states where online wagering is currently permitted under local law.

Send a written data-access request through our support email or live chat. We'll confirm receipt and deliver your data file within the timeframe your state law requires.

Yes. Submit a deletion request via email or live chat. We erase data not required for legal retention, and we'll confirm in writing once the deletion is complete on our systems.

We store only the account identifiers our payment processor provides — not your full PayPal or Venmo credentials. Those stay in your PayPal or Venmo app; we reference a token, not your login.

Open a dispute through live chat or email with the transaction date and amount. Our team reviews the record against the payment rail log — PayPal, Venmo, or Play+ — and responds in writing.

We update our terms when state requirements or our payment processes change. We email the address on your account before changes take effect, and the policy page shows the current revision date.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.